Builders Treat Solutions: cutting quote response time by 60 percent

The problem

Builders Treat Solutions serves construction and materials buyers through its platform, and every request for a quote or a spec ran into the same bottleneck: the office. Requests queued until business hours. Staff typed them up, checked whether the request fit the platform and routed anything unusual by hand.

The cost showed up in three places. Quotes went out slowly, so good requests cooled. Admin filled the working day. And new users arrived at any hour to find a business that opened at nine.

Where the work was really going

The engagement started with a workflow audit before anything was built. Where time and money actually go is mapped first, so the automations target the work that costs the most.

Quote and spec handling came out on top, because every request passed through a person's hands before it moved. Pre-qualification came second, because staff were reading requests that were never going to be quoted. That ranking became the build order.

What we built

• Automated quote and spec handling. Requests arrive, get structured and get routed without anyone typing them up, so nothing waits for the office to open.
• Automated pre-qualification. Each request is checked against the platform's fit before it reaches a person, so staff only see work worth quoting.
• Routing for complex requests. Anything unusual goes straight to procurement with the full conversation attached.

The rule behind the build is simple. People see the work that needs judgement and everything else moves on its own.

Going live without disrupting the week

Because the audit came first, the automations landed on the costly work first. Staff shifted from typing and sorting to judging the requests that matter, and the platform kept accepting requests throughout. Nothing waited for an office to open again.

What changed

The numbers below come from this deployment.

• Availability went from 9 to 5 to around the clock.
• Quote response time fell 60 percent.
• Admin costs fell 35 percent.
• User registrations rose 40 percent.

Procurement sees the unusual requests with the full conversation attached. Staff see work worth quoting. Everything else routes itself.

If this sounds familiar

When every request needs a person to move it, growth costs headcount. When the routine work moves on its own, the same team handles more volume and answers faster. If quotes are waiting on your office, the fastest win is usually the workflow audit.