Services in detail
Everything we build, and exactly how each one works
Tell us your problems.
We handle the rest.
Five pages of detail compressed into one, so you can read the whole picture without clicking through a maze. The core services are simple to start and quick to get live, and the engineering goes as deep as the job needs. Each service below is built to order, switched on by us and managed by us afterwards.
Most businesses start with one. They rarely stop at one.
01Consulting
We tell you what to fix first and what it will do for you
Most businesses know something is wrong before they know what it is. The phone gets missed, the admin creeps, the website sits there. What's rarely clear is which of those is actually costing the most, and which would cost more to fix than it returns.
So we start with a conversation and a proper look at how work moves through your business. Who does what, how often and how much of it repeats without variation. Then we come back with the answer in plain terms: what to build, in what order, what each returns against what it costs to run and what to leave exactly as it is.
You're under no obligation to build any of it with us. Plenty of what we find is worth doing regardless.
What you get
- A clear picture of where your team's hours actually go across enquiries, jobs and admin
- Our recommendation on what to build first, second and what isn't worth touching
- What each system would cost to build and what it costs to run each month
- Exactly what each system would handle, and the point a person steps in
- Written confirmation of where your team stays in control
A conversation
You talk us through a normal week. Nothing to prepare and no technical questions.
We map it
We work out where the repeated effort sits and what it's costing you in real terms.
You get the answer
What to build, in what order, with the costs and the returns written down.
02Agentic AI
AI agents that take on real work and see it through
An agent is software that does a whole job instead of waiting for instructions. It can sit on your phones, run your inbox, work a marketing calendar or chase a list of invoices over email and message. Whatever the job, it works to your rules and hands over anything that needs a person.
The part that takes real work isn't the interface. It's the knowledge behind it: everything it holds about your services, your rules, what it should quote, where the line is and when to stop and ask.
Your team gets a short summary the moment they're free. The task is already done, the record is written down and anything that needs a decision is waiting with the full story attached.
Personal agents
- Runs the inbox and the calendar: triage, drafted replies, meeting prep and loose ends chased
- Keeps the list of what was promised and what is still open, and reminds you before it matters
- Researches and prepares the brief, the numbers or the summary before every meeting
- Takes the small jobs that eat a morning, so the morning goes back to real work
Functional agents
- One agent for one job, working to a brief and reporting back on what it did
- A marketing agent that plans the calendar, drafts the posts and reports what worked
- A sales agent that works the enquiry list, follows up every quote and books the next step
- An accounts agent that chases invoices over email and message on a schedule and reconciles what comes back
Call taking agents
- After hours, weekends, lunch breaks and the calls that arrive while the line is busy
- Qualifying the caller: what they need, how urgent it is, whether you're the right fit
- Checking real availability and booking straight into the calendar your team already uses
- Sending the customer their written confirmation without anyone typing it
- Escalating anything unusual to a named person, with the whole story attached
- A written record of every call: where it came from, what it was about, what came of it
It answers
Second ring, any hour, introducing your business by name.
It understands
What the caller needs and how urgent it is, asked one question at a time.
It books
Real availability checked, the slot taken, the confirmation sent.
You're told
A short summary to your team, and the record written down.
03Automation
The repetitive office work done without anyone doing it
In most businesses a capable employee is the link between two systems that don't talk to each other. They take what came out of one and type it into the next. They chase the invoice over email and message, send the reminder, update the record and tell the team.
It's the most expensive work in the building, because it's skilled people doing unskilled tasks at skilled rates. And it's the first thing to slip when the week gets busy, which is exactly when it matters most.
We find every instance of it, then build the connections so the whole sequence completes on its own, on time, whether or not anybody remembers. It runs on the tools you already pay for. Nobody has to learn a new system.
What it handles
- Job and customer details entered once, then copied everywhere else automatically
- Reminders, confirmations and follow-ups that send themselves at the right moment
- Unpaid invoices chased on a schedule, so nobody has to chase them by hand
- Quotes and documents drafted from the details already on file
- Everyone able to see where a job is up to without asking anyone
We watch a week
Every point where a person moves information rather than making a decision.
We connect it
Built onto your existing tools, so nothing has to be replaced or relearned.
It runs quietly
Monitored by us, with a record of everything it did and when.
04Messages
Instagram and Facebook enquiries answered in seconds
An enquiry that arrives at eleven at night and gets a reply at two the following afternoon is usually a lost enquiry. The person asking has already messaged three other businesses, and one of them answered.
This answers within seconds, at any hour, using the same knowledge as your phone line. It works out what the person actually wants before anyone on your team is involved, answers the ordinary questions outright and hands the serious ones over with the context attached.
It runs as its own service rather than an extra on the phone line, because the channels behave differently and need setting up separately. What they share is the knowledge underneath, so a customer gets the same answer whichever way they ask.
What it does
- Replies within seconds on Instagram and Facebook, at any hour of the day
- Answers the routine questions outright: price ranges, hours, what you do and don't do
- Establishes intent before your team sees the thread, so browsers don't cost you time
- Passes qualified conversations to the right person with the history attached
- Uses the same knowledge as your phone line, so the answers never contradict
It replies
Within seconds, in your tone, whatever the hour it arrives.
It qualifies
One question at a time, until it knows whether this is real.
It hands over
The serious ones to your team, with everything already asked.
05Websites and custom systems
A website built to win enquiries and keep them moving
Plenty of businesses have a website that presents well and produces nothing. It's slow on a phone, which is where most people will see it. The enquiry form goes to an address nobody checks. Changing a price means emailing whoever built it three years ago and waiting a week.
We rebuild it so it loads fast, reads properly on a phone and puts every enquiry straight into follow-up instead of an inbox. It is built so Google can find it and the AI assistants people now ask can recommend it. Then we keep it running: hosting, backups, updates and monitoring, with nothing for you to chase.
Where the need goes past a website, we build that too. Booking systems, customer portals, internal tools for the parts of the business a spreadsheet and a group chat have quietly stopped coping with. Scope changes the price, so we'll tell you plainly what a given piece involves before you commit to it.
What we build
- Fast, properly built websites that read well on the device your customers actually use
- Enquiry forms wired into follow-up so nothing sits unread
- Separate pages per audience, each speaking to what that customer worries about
- Booking systems and customer portals where the off-the-shelf option doesn't fit
- Internal tools for the jobs a spreadsheet has outgrown
- Hosting, backups, updates and monitoring held as our responsibility
- Built to be found on Google and named by AI search, so the site earns its keep
SEO: found when they search
- Clean structure, real metadata and fast pages, built around the terms your customers actually type into Google
- Pages and headings that answer the real question, so you show up for the searches that turn into a call
AEO: the answer when they ask an assistant
- Written and marked up so ChatGPT, Claude, Perplexity and Google's AI answers can read you, trust you and quote you by name
- Plain facts about who you are, what you do and where you do it, so the answer is accurate every time
GEO: named in what AI recommends
- Positioned so generative search and AI tools name you instead of a competitor when they summarise the market
- Present across the sources those tools draw from, so you make the shortlist before anyone is asked
All of this is built into the site as it is made. The month-to-month marketing that keeps visitors arriving is handled by Monolith Media, as a single service or as part of the bundle.
We look at what's there
And we'll say plainly if it doesn't need rebuilding.
We build it
Fast, clear and wired into the systems that follow enquiries up.
We keep it running
Hosting, backups and updates, with nothing left for you to chase.
Not sure which of these you need?
That's the ordinary position, and it's what the free check is for. Three questions, under a minute, and you'll get a straight recommendation on what to fix first.