AI receptionist
An AI receptionist for your phone, your inbox and your messages
Every enquiry answered.
Even the one at nine at night.
Monolith Agents builds AI receptionists for businesses across Australia and overseas. It picks up when your team cannot, works to your rules on prices, bookings and what to say, and hands over anything that needs a person. Built to order, switched on by us and managed by us afterwards.
01The work
What it handles while you are on the job
A missed call is lost work. Most people who reach voicemail ring the next business on the list, and the enquiry never comes back to you. The same story plays out on the website form and in social messages at hours when nobody is working.
The receptionist covers the whole front door. Calls, overflow when the team is busy, after hours and weekends, website enquiries and social messages. All answered in your business's name with what it knows about your services, your prices and your diary.
What you get
- Every call and message answered, day and night, with the details written down
- Bookings offered against your actual diary and confirmed to the caller in writing
- Answers to the common questions, working to your rules on scope and pricing
- A summary to the right person the moment they are free, with anything urgent flagged
02How a call goes
From first ring to the job on the board
It answers
In your business's name, within a couple of rings, and it says honestly what it is.
It works the call
Name, what they need and how urgent, working to the rules you gave us on scope and pricing.
It finishes the job
Books it in the diary, takes a message or quotes inside your limits, then confirms in writing.
It hands over
Anything outside the rules goes to a person on the schedule you set, with the full story attached.
03Where it fits
The answering side of the picture
The receptionist is the front door of a wider system. The same knowledge that answers the phone feeds the AI agents that work your follow-up lists and the business process automation that keeps records and chasing moving. The services page shows how the pieces fit together.
Two articles answer the questions people bring to the first call. What an AI receptionist costs walks through what the price depends on, and virtual receptionist versus AI compares the two properly.
04Questions
The questions people ask first
It introduces itself honestly and gets on with the call. What callers care about is that somebody picked up, understood the problem and sorted it out.
It takes the details, follows your escalation rules and gets the call to a person with the full story attached. The caller is never left working through a menu.
The systems we run handle calls across multiple languages and accents. We confirm what your callers need before anything is built.
It depends on the channels it covers and what it has to know about your business. Every build is quoted in writing with the monthly cost to run it shown alongside.
Where would this pay off in your business?
Start with the free check or book the conversation. Either way you get a plain answer on what is worth building first.